Shipping policy

At Kindopet Store, we strive to provide a seamless shopping experience for all our valued customers. This shipping policy outlines the terms and conditions regarding the shipment of products purchased on our marketplace. Please read through this policy carefully before making a purchase. If you have any further questions or concerns, feel free to reach out to us at support@kindopet.com.


Shipping Rates and Timeframes

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

We provide Free Shipping to the US.

For other countries in the world, We offer competitive shipping rates that are calculated based on various factors, including the destination, weight, and dimensions of the package being shipped. These rates will be clearly displayed during the checkout process for your convenience.

The estimated shipping timeframes may vary depending on the location of both the seller and the buyer. When you place an order, the estimated delivery date will be provided to you. Kindly note that unforeseen circumstances such as weather conditions or customs delays could potentially impact this timeframe. However, we will make every effort to ensure prompt delivery of your purchases.

Order Processing

Upon successful completion of your order, our sellers will strive to process it within 1-3 business days. It is important to note that some sellers may have different processing times, which will be clearly stated on the product page. In situations where a product is not immediately available, please allow additional time for processing.

During peak seasons, such as holidays or sales events, order processing may experience slight delays due to high volumes. We appreciate your understanding and patience during such periods.

Shipment Tracking

You can track your order in the tracking order section in our website : www.kindopet.com

To provide transparency and peace of mind, most orders will be assigned a tracking number once they are shipped. You will receive this tracking number via email, allowing you to monitor the progress of your shipment.

Please note that in some cases, particularly with international shipments, tracking information may not be immediately available or may have limited tracking updates. Nevertheless, rest assured that we work closely with our sellers to ensure your package is delivered safely.

Shipping Restrictions

Extra Online Deals Store aims to make our products accessible worldwide; however, certain items may be subject to shipping restrictions based on local laws and regulations. Such restrictions could include limitations on hazardous materials or products that require additional documentation for international shipment.

We kindly request you to review your local customs regulations before placing an order for such items. If you attempt to purchase a restricted product, we will notify you promptly and assist in finding alternative solutions if possible.

Lost or Damaged Shipments

While we take great care in packaging and shipping your orders, unforeseen circumstances may occur during transit that are beyond our control. If your shipment arrives damaged or does not reach you within the estimated delivery timeframe, please contact us immediately at support@kindopet.com.

We will work diligently with our sellers and shipping partners to initiate an investigation and resolve the issue as efficiently as possible. Rest assured that we will take appropriate steps to either replace the damaged item or provide a refund, depending on the specific situation.

Order Cancellation and Modifications

If you wish to cancel or modify your order after it has been placed, we recommend contacting us as soon as possible. While we cannot guarantee that changes can be accommodated, we will do our best to assist you. Email us at support@kindopet.com and include your order number and the desired modification or cancellation details.

Please note that once an item has been shipped, it cannot be canceled or modified. In such cases, you may need to return the item according to our return policy mentioned separately.


By shopping at Kindopet Store, you agree to comply with the terms and conditions outlined in this shipping policy. We reserve the right to update or modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Thank you for choosing KindoPet. We appreciate your business and look forward to providing you with an exceptional shopping experience.

For any further inquiries, please contact us at support@kindopet.com.