Delivery & returns
Updated 12 September 2026.
1. Processing
Orders are prepared after payment, usually within 1–3 business days (3–7 for made-to-order items). You get a confirmation email, then a tracking number when it ships. Each product page shows its own arrival window for the country we detect, and you can change the country there.
2. Delivery times and standard shipping by destination
Kindopet ships worldwide, tracked. Delivery time depends on the product and your country; each product page shows its own arrival window. Typical transit times after dispatch, in business days:
| Destination | Typical delivery after dispatch | Standard shipping |
|---|---|---|
| United States | 7–15 business days | $9.99 standard tracked |
| United Kingdom | 8–15 business days | $6.99 |
| Europe | 8–16 business days | $8.99 |
| Canada | 10–20 business days | $7.99 |
| Australia & New Zealand | 10–20 business days | $10.99 |
| Japan | 7–12 business days | $5.99 |
| Gulf (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain, Oman) | 10–20 business days | $7.99 |
| Mexico | 15–25 business days | $7.99 |
| India | 12–22 business days | $7.99 |
| All other countries | 15–30 business days | $11.99 |
United States standard tracked shipping is $9.99. Everywhere else, the rate above applies and is shown again at checkout before you pay. Heavy or oversized items are marked on the product page and ship at a separate higher rate (United States $30.99; other countries as shown at checkout). Customs delays, holidays and peak seasons can add time. Import duties charged by your country are extra and not included in our prices.
3. Tracking
A tracking number is emailed when the order ships and you can follow it on our Track your order page. If you cannot find it, write support@kindopet.com.
4. Returns, replacements and refunds
Nothing is shipped back to us. Wrong size, wrong item or arrived damaged: within 30 days of delivery, send one photo and choose a free replacement or a refund. Changed your mind: within 30 days of delivery, choose full store credit or a refund less a $9.99 keep-it fee. Full details on our Returns & refunds page.
5. Lost, delayed, or wrong address
Contact us if a package is very late or missing. If the courier confirms it lost, we resend or refund. Wrong address: tell us within 12 hours; after it ships we cannot redirect.
6. Order changes
You can change or cancel an order within 12 hours of placing it. After that it is already being prepared and cannot be changed.
7. How we choose what we sell
Curious why a product is on the shelf at all? Read how we choose what we sell.