Returns & refunds

Updated 3 September 2026. Nothing is ever shipped back to us: every claim is settled with one photo, from your phone.

Wrong size, wrong item or arrived damaged

Within 30 days of delivery, send one photo (the item on your pet, or the damage) to support@kindopet.com with your order number. You choose a free replacement or a refund. No return, no forms. One free replacement per order; a second claim on the same order becomes a refund.

Changed your mind

Within 30 days of delivery, tell us and choose full store credit, or a refund to your original payment method less a $9.99 keep-it fee. Keep the item, or pass it on. One change-of-mind claim per customer every 12 months.

Refund timing

Store credit is issued the same day. Card refunds leave us within 2 business days and usually show in 5–10 business days depending on your bank.

Lost or late parcels

If tracking stops or a parcel is very late, write to us. Once the carrier confirms it lost, we resend or refund in full.

Order changes

You can change or cancel an order within 12 hours of placing it. After that it is already being prepared.

Delivery times and shipping rates by country are on our Delivery & returns page.