Refund policy

Returns, replacements and refunds

KindoPet ships every order tracked, directly from our fulfilment partner. Nothing is ever shipped back to us: claims are handled with a photo, and you keep the item.

Wrong size, wrong item or arrived damaged

Within 30 days of delivery, email support@kindopet.com with your order number and one photo (the tape measure on your pet for a size problem, or the damage). Choose a free replacement or a full refund. No return shipment, no return label, no restocking fee. One free replacement per order; a further claim on the same order is settled as a refund.

Changed your mind

Within 30 days of delivery, email support@kindopet.com with your order number and choose 100% store credit or a refund to your original payment method less a $9.99 keep-it fee. Nothing is sent back. One change-of-mind claim per customer in any 12-month period.

Refunds and store credit

We approve or decline a claim within one business day. Approved refunds are issued to the original payment method straight away; your bank or card issuer may take a further 5–10 business days to show it. Store credit is issued as a gift card by email.

Parcels that do not arrive

If tracking shows no movement for 10 business days after the arrival window shown on your order, or the parcel is marked delivered and has not arrived, contact us within 30 days of the order date and we will resend or refund.

Changing or cancelling an order

Tell us within 12 hours of ordering and we can change the address or cancel for a full refund. After that the order has usually gone to our fulfilment partner and cannot be redirected; once it has shipped, the terms above apply.

Not covered

Normal wear, damage caused by chewing, and use outside the product's stated purpose. No toy or accessory is indestructible and we do not describe any of ours that way.

Contact

support@kindopet.com — a person replies within one business day, Monday to Friday. KindoPet is operated by Kindopet LLC, 30 N. Gould St. Ste R, Sheridan, WY 82801.