Where is my order?
Tracking is emailed when it ships. Each product page shows the arrival window for your country; the cart shows the slowest item in it.
How long does delivery take?
It depends on the product and your country. The window is on the product page before you buy; typical US transit is 7–15 business days after 1–3 days of processing.
What if the size is wrong?
Within 30 days of delivery, send one photo of the tape on your pet and choose a free replacement in the right size or a refund. No return shipment.
What if it arrives damaged or it's the wrong item?
Same: one photo within 30 days, free replacement or refund, nothing to send back.
Can I return something I changed my mind about?
Yes, within 30 days of delivery: full store credit, or a refund less $9.99. Nothing to send back. One change-of-mind claim per customer per year.
How do I choose a size?
Measure first. Every sized product has a measure-how line and a chart in cm and inches. Between two sizes, choose the larger.
Are your products tested?
Not by us. We work from the maker's measurements and materials, list products that several other stores already sell, and remove anything that fails our checks or gets returned for the same reason twice. Read how we choose what we sell.
Do you ship worldwide?
Yes, tracked, with the rate for your country shown at checkout. Duties and import fees are extra outside the US.
Can I change or cancel an order?
Within 12 hours of ordering. After that it's being prepared.
How do I reach a person?
support@kindopet.com or the contact form. Replies within one business day, Monday to Friday.