Shipping Policy

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KINDOPET SHIPPING POLICY

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1. Processing Times

At Kindopet, every order is carefully prepared to ensure the highest quality.

  • Standard processing time: 1–2 business days.

  • Orders placed on weekends or holidays will be processed on the next business day.

You will receive a confirmation email once your order is processed and a tracking number once it ships.

2. Shipping Times

Shipping times vary depending on your location:

  • United States : 5–8 business days

  • United Kingdom : 6-12 business days

Please note: These are estimated delivery times. Delays may occur due to customs, logistics traffic, or external factors.

3. Shipping Costs

Kindopet offers free shipping on all products

4. Order Tracking

Once your order ships, you will receive an email with your tracking number.
You can track your order anytime using our Order Lookup Page.

If you cannot find your tracking number, contact us at:
support@kindopet.com

5. Lost or Delayed Packages

If your package is significantly delayed or missing:

  1. Contact our support team.

  2. We will contact the courier on your behalf.

  3. If the package is confirmed lost, we will resend your order or issue a full refund.

Your peace of mind is our priority.

6. Wrong Address Policy

Please make sure your address is correct before completing your order.
If you entered the wrong address, contact us within 12 hours at:
support@kindopet.com

If the package has already shipped, Kindopet is not responsible for incorrect delivery.

7. Customs & Import Fees

Some countries may apply customs or import duties.
These fees are not included in our prices and must be covered by the customer.
Kindopet is not responsible for delays caused by customs clearance.

8. Damaged Items During Transit

If your item arrives damaged:

  • Send us photos within 48 hours of delivery.

  • We will offer a replacement or refund, depending on your preference.

Your satisfaction is guaranteed.