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GENERAL FAQS (Kindopet)
1. What is Kindopet?
Kindopet is a pet-focused brand dedicated to providing thoughtfully selected products that make life easier for pet owners and bring comfort, joy, and safety to pets.
2. Are your products safe for pets?
Yes. Every item we feature is reviewed for safety, durability, and pet-friendliness. We work only with trusted suppliers and manufacturers.
3. Do you offer worldwide shipping?
Absolutely. Kindopet ships to over 200+ countries worldwide.
4. How long does delivery take?
Delivery times vary by region. Most customers receive their order within 7–15 business days.
5. Can I track my order?
Yes. Once your order ships, you will receive a tracking number via email so you can follow your package in real time.
6. Do you offer returns or exchanges?
Yes. If you are not satisfied or receive a defective item, you may request a return, exchange, or refund depending on the situation. See our Return Policy for full details.
7. Are all products stocked locally?
No. We partner with multiple fulfillment centers around the world to ensure fast delivery. Depending on the product, items may ship separately.
8. Do you have a physical store?
At the moment, Kindopet operates fully online in order to maintain high-quality products and fair pricing.
9. How can I contact customer support?
You can reach us anytime via email at support@kindopet.com. Our team replies within 24 hours.
10. Do you offer gift cards or gift orders?
Yes. Gift cards and customizable gift notes can be included upon request.
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FREQUENT CUSTOMER FAQS (Kindopet)
11. My order arrived damaged. What should I do?
Please send us photos of the damaged product within 48 hours. We will replace it or issue a refund immediately.
12. I received only part of my order. Where is the rest?
Some items ship from different warehouses, so your order may arrive in separate packages. The remaining items will arrive shortly.
13. Can I cancel or change my order after purchasing?
You can modify or cancel your order within 12 hours of placing it. After processing, changes cannot be made.
14. What happens if my package is lost?
If the courier confirms it was lost, we will resend your order or issue a full refund.
15. Do you offer free shipping?
We occasionally offer free shipping promotions. These will be displayed on our homepage or during checkout.
16. Will I need to pay customs fees?
Some countries may require customs or import duties. These fees are not included in our product prices and are the responsibility of the customer.
17. Are your products suitable for all breeds and sizes?
Most of our products are designed to suit a wide range of breeds and sizes. Each product page includes specific sizing instructions.
18. Do you offer pet-specific recommendations?
Yes. If you need personalized product guidance, contact our support team and we will recommend the best options for your pet’s needs.
19. Is my payment information secure?
Yes. Our website uses SSL encryption and secure payment processors to ensure your information is always protected.
20. Do you offer loyalty rewards or discounts?
Yes. We run seasonal promotions, newsletter-exclusive discounts, and loyalty perks. Subscribe to our newsletter to stay updated.