1. Where does Kindopet ship from?

We ship from our trusted fulfillment centers located in Asia, Europe, and the United States to ensure fast and efficient delivery worldwide.

2. How long will it take to receive my order?

Most orders arrive within 7–15 business days, depending on your location.
Some items may arrive in separate packages to reduce waiting time.

3. Do you ship worldwide?

Yes. Kindopet ships globally to over 200+ countries.

4. Will I receive a tracking number?

Yes. A tracking number will be emailed once your order ships.
You can track your order at any time.

5. Can I change or cancel my order after placing it?

We can modify or cancel your order within 12 hours of purchase.
Once your order is processed or shipped, we cannot make changes.

6. What if my order is delayed?

Shipping delays can happen due to customs, holidays, or courier traffic.
If your order takes longer than expected, contact us and we will assist immediately.

7. What if I never received my package?

If the courier confirms the package as lost, we will reship it or refund you.

8. What if I received only part of my order?

Some products may ship from different warehouses.
In this case, your items may arrive in separate packages.

9. What should I do if my product arrives damaged?

Notify us within 48 hours with photos.
We will replace or refund your item.

10. How do I contact Kindopet support?

Email us anytime at:
support@kindopet.com
Our team typically responds in 24 hours or less.